Welcome to Flight Centre Travel Group South Africa

Our company profile

About Us

Flight Centre Travel Group is an Australian based international travel company and in the top 5 travel companies worldwide. Its global operations include stores in New Zealand, the United States, United Kingdom and Canada, as well as outlets in India, UAE, Germany, Sweden, Denmark, Finland, Norway, Netherlands, China, Mexico, Ireland, Singapore, Malaysia, Argentina, France, Switzerland, Namibia and South Africa. Flight Centre Travel Group is listed on the Australian Stock Exchange with an annual total turnover of AU$20 billion sales. It has more than 3000 stores in 23 different equity countries with over 20,000 staff. The company is listed on the ASX, with a market cap of AU$4 Billion and a current share price of AU$39 as of July 2017.

Flight Centre South Africa was established in January 1994 and has been delivering amazing travel experiences for over 23 years. As the largest holiday company, we own over 235 businesses throughout the country incorporating both leisure, corporate, wholesale and support. Over the past five years we have consistently seen our results increase year on year with a current annual turnover of R5.5 billion in sales and over 1,200 employees. In achieving our 2022 goal of becoming Africa’s greatest travel and technology experience company, Flight Centre Travel Group Africa aims to expand into multiple African countries over the next five year period.

Flight Centre Namibia was established in January 2017 operating as a hybrid, servicing both leisure and corporate clients, the first of its kind in Namibia. Go to site, click here

Our Brands

The Flight Centre Travel Group consists of amazing brands working together to bring you the best in travel.


Work for us

Choose your own adventure with Flight Centre Travel Group
Visit our career site for more info. Click here












Our Leadership Team



We inspire tomorrow's women leaders today

66%

of women in senior management

76%

Of women in team leader roles

74%

of female to male staff contingent




Flight Centre Foundation





FCTG EXTENDS 30% BLACK WOMEN EMPLOYEE SHAREHOLDING MODEL IN NEW CORPORATE DIVISION

Johannesburg, 11 July 2017 – Flight Centre Travel Group (FCTG) South Africa will extend its 30% black women employee shareholder ownership trust for its newly created corporate travel entity, FCTG Corporate Pty Ltd.




FCTG EXTENDS 30% BLACK WOMEN EMPLOYEE SHAREHOLDING MODEL IN NEW CORPORATE DIVISION

Johannesburg, 11 July 2017 – Flight Centre Travel Group (FCTG) South Africa will extend its 30% black women employee shareholder ownership trust for its newly created corporate travel entity, FCTG Corporate Pty Ltd

In 2013, FCTG South Africa decided to register FCM Travel Solutions due to the nature of the business which called for a different business model. In order to entirely split the group’s leisure and corporate divisions, FCTG has announced it will consolidate the remainder of its existing corporate travel entities to form FCTG Corporate. The structure is:

1.FCM Travel Solutions Pty Ltd, trading since 2013.
2. FCTG Corporate Pty Ltd, newly created to comprise the FCTG corporate brands of Corporate Traveller, Flight Centre Business Travel and Stage and Screen.


Kevin Backhouse, Chief Financial Officer FCTG, explains the rationale behind restructuring the corporate brands into two key legal entities: “Our corporate businesses faced completely different challenges to that of the retail environment. It simply made business sense to separate the two parts of the company based on the different risks and challenges.”

FCTG Corporate Pty Ltd is furthermore demonstrating its commitment to B-BBEE and transformation by creating a 30% black women employee shareholder ownership trust, which will benefit over 200 of the travel company’s black female employees.

Rather than having one beneficiary, FCTG MD Andrew Stark explains FCTG wants to drive transformation and empower a large number of people in the company. “As visionaries in the travel industry, we want to truly live up to the idea of broad-based black economic empowerment.”

“Although FCTG South Africa forms part of a multinational company, we have been operating in South Africa for 23 years. We are firmly committed to South Africa and we embrace transformation, which is why we want our employees to be beneficiaries in the shareholding of the company,” adds Kevin.

FCTG Corporate Team Leader and beneficiary of the trust, Samantha Billings explains the opportunities created by the newly created ownership trust are endless. She says: “For me the opportunity to represent the black women of the company is an honour and a privilege. Not only do I have the opportunity to grow within the company, I can also can inspire others to be better and dream bigger.”

Billings describes her colleagues as dynamic, successful, energetic, determined and persistent. She says: “I feel so privileged to work with these amazing people and am grateful for the opportunity I was given to grow into a leadership role in a short period of time. I love that I am able to make a difference in the business and to be rewarded for my contribution. FCTG truly is a career and not a job.”

Flight Centre Travel Group South Africa last year achieved an annual turnover of over R5.4-billion in sales, changing its name to FCTG to reflect the growth and extent of its diversified brands across the three pillars of leisure, corporate, and wholesale.



FCM & FCTG CORPORATE APPOINT FIRST NON-EXECUTIVE DIRECTOR TO ITS BOARDS

Johannesburg, 13 July 2017 – Flight Centre Travel Group (FCTG) South Africa has appointed Tebogo Thekisho, better known as entertainer extraordinaire ProVerb, to its FCM Travel Solutions and FCTG Corporate boards as a non-executive director.




FCM & FCTG CORPORATE APPOINT FIRST NON-EXECUTIVE DIRECTOR TO ITS BOARDS

Johannesburg, 13 July 2017 – Flight Centre Travel Group (FCTG) South Africa has appointed Tebogo Thekisho, better known as entertainer extraordinaire ProVerb, to its FCM Travel Solutions and FCTG Corporate boards as a non-executive director.

Tebogo is an entrepreneur, recording artist and has worked in radio since 2003 and is a recognised influencer in South Africa, having hosted SA Idols, Miss SA and a range of well-known radio slots at South African radio stations, including 94.7 and most recently Kaya FM.

Tebogo’s appointment as non-executive director on the FCM and FCTG Corporate boards will allow FCTG Africa to hear and learn from someone who comes with a unique perspective to the travel business, says FCTG MD Andrew Stark.

“He has a passion for travel and has a commitment to seeing both these companies grow. Tebogo is a very well-known personality in the entertainment industry, which has a business appeal. We see potential in each other and an opportunity to make a difference for each other. Tebogo also represents an opportunity to open up the world to new markets who want to see.”

Tebogo fits in exceptionally well with the unique culture of FCTG, says Kevin Backhouse, CFO FCTG. “We’re a young and vibrant company, on the cutting edge of travel innovation. Tebogo will add a lot of value because he understands this innovative culture, which separates us from any of our competitors.”

Tebogo says he hopes this appointment will allow him to bridge the gap between his two passions: Travel and Entertainment. “I aim to use my networks, resources and influence to create new business and forge relationships, but also to grow the business and help steer it to a new market.”

“I am absolutely obsessed with travel, and I believe it’s a necessity to travel as often as possible, as far as possible and for as long as possible. Seeing the world and having new experiences opens your mind, changes you as a person and enriches your life,” says Tebogo.

Flight Centre Travel Group South Africa last year achieved an annual turnover of over R5.4-billion in sales, changing its name to FCTG to reflect the growth and extent of its diversified brands across the three pillars of leisure, corporate, and wholesale.



Flight Centre Travel Group opens first store outside SA

Flight Centre Travel Group, South Africa’s largest travel company, which has been established in the country for over 22 years, is set to open its first store outside of South Africa.




Flight Centre Travel Group opens first store outside SA

Flight Centre Travel Group, South Africa’s largest travel company, which has been established in the country for over 22 years, is set to open its first store outside of South Africa.

FCTG which owns over 175 businesses in South Africa and has an annual turnover of over R5.8-billion will open a branch in Namibia on 12 January 2016. The store will be located in Maerua Lifestyle Shopping Centre in Windhoek.

The store, which will be staffed by six consultants, will be operating as a hybrid, servicing both leisure and corporate clients, the first of its kind in Namibia.

FCTG has achieved considerable success in South Africa, with an overall market share of 20%.

The entry into Namibia is the first step in FCTG’s expansion outside South Africa, supporting the statement of FCTG being “Africa’s Greatest Technology and Travel Experience Company”.

“Namibia seemed like the first logical step into Southern Africa, the types of customers and the product offering fitted with our long term strategies, and FCTG anticipates healthy competition with very fierce pricing points which bodes well for Namibian customers. Our job is to make travel more accessible and affordable for all Namibians, opening up the world for those who want to see, says Andrew Stark, Managing Director of FCTG.

Stark says Namibia, the first country outside of South Africa where FCTG will operate, will be “a stepping stone and learning experience to future Africa growth”.

“FCTG has ambitious plans encompassing aggressive growth and change into Africa over the next 22 years. We are continuing to look to invest in getting closer to the customer with new technology platforms and future business acquisitions with a strong focus on blended travel options,” he says.



Travelforecast

South Africans will continue to enjoy low airfares and access to value-for money destinations, but, make no mistake, the struggling economy means there is turbulence ahead for travellers in 2017, says Flight Centre Travel Group Managing Director Andrew Stark




Travelforecast

South Africans will continue to enjoy low airfares and access to value-for money destinations, but, make no mistake, the struggling economy means there is turbulence ahead for travellers in 2017, says Flight Centre Travel Group Managing Director Andrew Stark

Move along, there’s nothing to see here is likely to remain the truism for South African travel in 2017.

While food prices are projected to rise along with the cost of living and inflation, South Africans will continue to enjoy low airfares next year, as they have this year, with general travel in South Africa being amongst the cheapest in the world. Affordable travel will also be available, especially to countries desperate for South African custom.

But there is no holding back the tide that is the struggling economy.

While Flight Centre Travel Group (FCTG) recorded sales growth of 10% in 2016, overall travel in South Africa remained stagnant.

While our international air sales grew by 10%, the industry remained flat. FCTG’s domestic air sales grew by 11% versus the industry, which declined by 2%. Overall FCTG was up 11% on 2015, compared with the South African travel market declining by 1%.

But the unpalatable truth is that while FCTG is winning more of the travel pie, the pie is simply not growing. FCTG’s growth in 2016 came on the back of affordable travel deals, value-for-money destinations, our lowest airfare guarantee, our corporate brand, FCM Travel Solutions, winning some very large corporate travel accounts and efficiencies as a result of growing our market share, not because more South Africans are travelling.

In reality, South Africans – both ordinary and corporate citizens – are cutting back on travel wherever possible … and will continue to do so in 2017.

Local and closer-to-home travel is booming compared with international travel, and corporates are cutting back on travel where possible – from first to business class, from business to premium economy class and from economy class to a conference call.

However despite challenging times, corporates are always looking for new ways to increase or generate new business and this generally always means venturing into new territory, which can have a positive effect on travel.

Nonetheless, the struggling economy and its impact on the currency had a huge impact on travel in 2016, and will continue to do so in 2017.

FCTG experienced first-hand the impact of the volatility of the rand last year.

We thought we would see a slump in demand for travel at our annual Travel Expo, which took place in February, less than two months after the sacking of Finance Minister Nhlanhla Nene.

However the complete opposite occurred.

We had record results over the Expo, then six to eight months later (around August / October), European sales slumped due to people feeling the brunt of an unfavourable exchange rate and vowing not to do it again.

Alongside the economy, there is also the threat of terrorism. There is no doubt that terrorism is having an impact on South African travellers, with an increasing number eschewing destinations like France, Egypt, Kenya and Turkey which have been hit by terror attacks.

However, the real roadblock to South African travel is the struggling economy.

But while the more expensive destinations are likely to take a knock in 2017, value-for-money destinations like Zanzibar, Thailand and Mauritius will continue to draw South Africans, as will all-inclusive deals. Local travel will also remain robust.

Travel is resilient, and new markets, mediums and customer types will open up in 2017. Customers will continue to dictate the ways in which they prefer to be interacted with, which will push new boundaries.

FCTG is determined to ride the crest of the wave and we are focussing on innovation, African growth (our first store outside of South Africa opens in Windhoek, Namibia on 12 January 2017) and expansion into the corporate travel management spheres to help us grow our slice of the pie.

FCTG is invested in continuously finding solutions to make travel consistently affordable for all South Africans.

2017 will no doubt be tough for South African travellers, but as we all know, South Africa – and travel – is not for the faint-hearted.



FLIGHT CENTRE TRAVEL GROUP JOINS ASATA FOLD

Flight Centre Travel Group (FCTG), South Africa’s largest travel company with an annual turnover of more than R5bn in sales, has this week officially joined the Association of Southern African Travel Agents (ASATA) as members.




FLIGHT CENTRE TRAVEL GROUP JOINS ASATA FOLD

Flight Centre Travel Group (FCTG), South Africa’s largest travel company with an annual turnover of more than R5bn in sales, has this week officially joined the Association of Southern African Travel Agents (ASATA) as members.

FCTG encapsulates 11 brands across the four pillars of leisure, corporate, wholesale and events, with over 173 businesses across the country including Corporate Traveller, FCM Travel Solutions, Flight Centre Business Travel, Flight Centre Holidays, Student Flights, Cruiseabout, Topdeck, cievents and Stage and Screen, employing over 1 200 employees nationwide.

Andrew Stark, MD of FCTG, says the opportunity to participate in local and global industry decision-making was a key driver in the group’s decision to join ASATA.

“We see the value of working within the ASATA fold to influence issues, legislation and industry policies that affect not only Flight Centre Travel Group, but the entire industry.”

Welcoming FCTG’s decision, ASATA CEO Otto De Vries says: “One of ASATA’s key drives is to achieve full representation of the travel sector and the addition of FCTG to the ASATA fold expands significantly on the association’s current representation of 88%.

“FCTG’s participation in the industry, through ASATA, will strengthen the industry enhancing ASATA’s efforts, both locally and internationally through the World Travel Agents Associations Alliance, to champion the cause of the retail trade and resolve issues that impact our travel industry.”



SA’s biggest travel company renamed Flight Centre Travel Group

FCTG, South Africa’s largest travel company with an annual turnover of more than R5-billion in sales, has changed its name to reflect the growth and extent of its diversified brands.




SA’s biggest travel company renamed Flight Centre Travel Group

Flight Centre South Africa has changed its name to Flight Centre Travel Group (Pty) Ltd (FCTG).

FCTG, South Africa’s largest travel company with an annual turnover of more than R5-billion in sales, has changed its name to reflect the growth and extent of its diversified brands.v Flight Centre South Africa – best known for its red and white branding incorporating the captain was launched as a travel agency in RSA in January 1994, with its first store in Westgate Shopping Mall. However, with 22 years in operation in South Africa, FCTG has diversified and grown to encapsulate 11 brands across the 4 pillars of leisure, corporate, wholesale and events businesses, thus resulting in the change of name to fully represent the company’s size and depth.

FCTG now owns more than 173 businesses across the country including Corporate Traveller, FCM Travel Solutions, Flight Centre Business Travel, Flight Centre Holidays, Student Flights, Cruiseabout, Top Deck, CI Events and Stage & Screen, with more than 1 200 employees nationwide including a 74% female staff complement.

The company which is wholly owned by Flight Centre Travel Group headquartered in Australia and listed on the Australian Stock Exchange, has grown from a greenfield start thanks to investments in people, locations, marketing, price beat guarantees, technology, brand diversification and a strong focus on what the customer wants, delivering on the company’s ethos of “we care about delivering amazing travel experiences”.

FCTG is the culmination of 22 years of hard work and strategic vision. Thanks to phenomenal growth and diversification, we are no longer just a leisure retail brand; we are also becoming a leading player in the corporate travel management arena.

Way back in 2010, 80% of the business came from retail leisure, today this has evolved to become a 50/50 split between leisure and corporate.

FCTG also incorporates a wholesale division with a vertically integrated model known as Flight Centre Holidays, a global manufacturer of unique product ranges. We have evolved significantly, from selling flights and third party supplier products to developing exclusive holidays to suit our customer’s needs and managing travel arrangements of large corporate businesses.
What is even more phenomenal is that we have grown from one retail store 22 years ago to 173 businesses today, all run by home-grown, young, dynamic leaders and this has happened organically without any acquisitions.

The name change is only the beginning for FCTG, which has ambitious plans encompassing aggressive growth and change over the next 22 years. We are continuing to look to invest in getting closer to the customer, new technology platforms, growth within Africa and future business acquisitions with a strong focus on blended travel options.

The sky is the limit for FCTG Africa.

Notes: Flight Centre Travel Group (FCTG) is part of Flight Centre, an Australian-based international travel company listed on the Australian Stock Exchange with an annual turnover of AUS$17.5-billion sales as at June 2015.



ASX announcement - Flight Centre Travel Group Limited (FLT)

Please find attached for release to the market, copies of Flight Centre Travel Group Limited’s:
- Appendix 4E for the year ended 30 June 2016; and
- 2016 Directors’ Report, the Financial Report, the Directors’ Declaration and the Audit Report

Get in touch



Andrew Stark
Managing Director Flight Centre Travel Group
andrew.stark@fctg.co.za

Bonnie Smith
IT / Systems General Manager
bonnie.smith@fctg.co.za

Euan McNeil
General Manager FCM Travel Solutions
euan.mcneil@fcmtravel.co.za

Kevin Backhouse
Chief Financial Officer
kevin.backhouse@fctg.co.za

Marieke Tucker
General Manager for Retail RSA
marieke.tucker@flightcentre.co.za

Uzair Desai
General Manager Corporate Traveller
oz.desai@corporatetraveller.co.za

Sam Van Gool
Peopleworks (HR) General Manager
sam.vangool@fctg.co.za

Sue Garrett
General Manager Product and Marketing
sue.garrett@fctg.co.za